Shipping Policy

Brand Name: velmoia
Legal Company Name: Chongqing Keji Trading Co., Ltd.
Business Address: No. 18 Yuzhou Road, 3rd Floor (Unit 1444), Shiqiaopu, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China
Customer Support Email: service@velmoia.com

velmoia is owned and operated by Chongqing Keji Trading Co., Ltd. Chongqing Keji Trading Co., Ltd. is the seller of record for purchases made through velmoia.com.

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated Delivery to the United States

• Processing time: 1-3 business days
• Estimated transit time after dispatch: 5-10 business days
• Estimated total delivery time: 6-13 business days

Delivery times are estimates and may be affected by carrier delays, severe weather, customs processing, public holidays, or peak periods.

Shipping Fees

• Orders below $45 USD: $5.99 shipping
• Orders of $45 USD or more: Free shipping

The applicable shipping charge is displayed at checkout before payment.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not guarantee that every order ships from the same facility.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delays, Lost Packages, or Damage

If tracking has not updated for an extended period, your package has not arrived within the estimated delivery window, or your order arrives damaged, contact service@velmoia.com with your order number and relevant photos where applicable. We will review the shipment and provide an appropriate resolution.