Terms of Use

Brand Name: velmoia
Legal Company Name: Chongqing Keji Trading Co., Ltd.
Business Address: No. 18 Yuzhou Road, 3rd Floor (Unit 1444), Shiqiaopu, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China
Customer Support Email: service@velmoia.com

velmoia is owned and operated by Chongqing Keji Trading Co., Ltd. Chongqing Keji Trading Co., Ltd. is the seller of record for purchases made through velmoia.com.

Use of This Website

By using velmoia.com or purchasing from velmoia, you agree to these terms and the policies referenced on the website. Do not use the website if you do not agree with these terms.

Products and Orders

Product descriptions, prices, availability, and promotions may change without notice. An order is not accepted until it is confirmed and processed. We may cancel or refuse an order due to inventory issues, payment problems, suspected fraud, incorrect information, or other reasonable business reasons. If we cancel an order after payment, we will issue an appropriate refund.

Pricing and Payment

Prices are displayed in the currency shown at checkout. Payment is processed through Shopify Checkout, and available payment methods are shown at checkout. Shipping charges and applicable taxes are displayed before payment.

Shipping

Orders are typically processed within 1-3 business days after payment is confirmed. Estimated transit time to the United States is 5-10 business days after dispatch. Orders of $45 USD or more qualify for free shipping; the applicable shipping charge is displayed at checkout.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery. Approved refunds are issued to the original payment method within 3-5 business days after the returned item has been received and inspected. A bank, card issuer, or payment provider may require an additional 5-10 business days to post the funds.

Cancellations

Order changes or cancellations may be requested before fulfillment begins. Contact service@velmoia.com as soon as possible. Once an order has shipped, it must follow the return process.

Consumer Rights

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Customer Support

For product questions, order help, shipping issues, returns, refunds, or policy questions, contact service@velmoia.com.