Privacy Policy

Brand Name: velmoia
Legal Company Name: Chongqing Keji Trading Co., Ltd.
Business Address: No. 18 Yuzhou Road, 3rd Floor (Unit 1444), Shiqiaopu, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China
Customer Support Email: service@velmoia.com

velmoia is owned and operated by Chongqing Keji Trading Co., Ltd. Chongqing Keji Trading Co., Ltd. is the seller of record for purchases made through velmoia.com.

Information We Collect

We may collect contact and order details, delivery and billing information, payment status, customer support communications, device and browser information, and website usage data. Payment providers process complete payment credentials under their own privacy and security practices.

How We Use Information

We use personal information to provide and fulfill orders, process payments and refunds, communicate with customers, prevent fraud, maintain and improve the store, comply with legal obligations, and send marketing communications where permitted.

How Information Is Shared

We may share information as reasonably needed with Shopify, payment processors, fulfillment and delivery partners, analytics and technology providers, professional advisers, and authorities where legally required. We do not sell personal information for money.

Your Choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of personal information, or to opt out of certain targeted advertising or data sharing. To make a request, contact service@velmoia.com.

Retention and Security

We retain personal information only for as long as reasonably needed for the purposes described above, including legal, tax, accounting, fraud prevention, and dispute requirements. We use reasonable safeguards, but no online system is completely secure.

Contact

For privacy questions or requests, contact service@velmoia.com.